AQUEA WARRANTY POLICY
If a defect appears in any Product supplied by AQUEA before the end of the Warranty Period due solely to defective materials or workmanship, AQUEA will in its sole discretion, and subject to these terms and conditions, either:
b) have the Product or the defective part of the Product repaired by a qualified repairer free of charge; or
c) replace the Product.
All repairs are to be carried out by AQUEA or its authorised repairer only. This warranty does not cover any costs related to travel, removal or re-installation associated with repair or replacement of the Product.
To make a warranty claim:
To claim under this warranty the customer should immediately cease use of the Product once alleged defect is identified, and contact AQUEA within 30 days.
(b) full details of the alleged defect; and
(c) any other appropriate documentation.
3. The customer agrees to pay AQUEA’s usual charges (including any service fee) for any goods or services provided by AQUEA not covered by this product warranty.
4. The customer is responsible for the cost of transport and all insurance of the Product to and from AQUEA or its authorised repair agent.
(b) The Product is maintained and serviced regularly (at least every 12 months) by a suitably qualified professional.
(c) Where applicable, the Product is replaced at specified intervals as outlined in product literature by AQUEA.
2. Where applicable, Product has been used in pool or spa water which:
(b) is regularly (at least once a month) treated with a sanitising system in compliance with applicable regulatory recommendations or regulations.
(c) has not exceeded 40 degrees Celsius in temperature.
(d) has not been exposed to freezing conditions.
(b) the Product has not been installed by a suitably qualified professional trained in the installation and operation of such products with more than 12 months industry experience;
(c) a failure to observe and comply with the instructions supplied with product for the proper use, service or maintenance of the Product has occurred;
(d) the Product has been used for a purpose other than that for which it was designed and manufactured;
(e) removal or installation of the Product has contributed to, or resulted in, the defect or damage;
(f) the Product has been repaired, altered or modified by someone other than AQUEA or its authorised agent;
(g) substitute or replacement parts not provided by AQUEA have been used;
(h) the defect has arisen due to abuse, misuse, neglect, or accident;
(i) the Product has been subject to abnormal conditions, including environment, temperature, water, fire or other acts of nature;
(j) the Product has been subject to abnormal corrosive conditions or abrasive chemicals;
(k) the defect is the result of corrosion or normal wear and tear;
(l) the defect is the result of insect and/or vermin infestation;
(m) concrete, cement, render, pebbles or other pool surface finishes contribute to the defect, or inhibit proper function of the Product;
(n) the damage occurred in transit;
(o) after testing and inspection AQUEA cannot establish any fault in the Product;
(p) the Product has been used in a commercial application;
(q) the Product has not been supplied by AQUEA;
(r) the defect is related to any cause other than a defect in the materials or workmanship of the Product.
Except to the extent required by the Australian Consumer Law, the repair or replacement of the Product or part of the Product is the absolute limit of AQUEA’s liability under this express warranty.
To the extent permitted by law, AQUEA will not be liable for:
(b) Any indirect, special or consequential loss arising from or related to defects in the Product, including, but not limited to, loss of time, loss of use of the product, loss of business opportunity, loss of profits, loss of revenue, loss of goodwill, or inconvenience.
(c) Any other damage as a result of weather or natural disaster.
(d) Any claim against the customer by other parties.
The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded. Nothing in this warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified.
For warranty claims contact AQUEA via our CONTACT US page.
(Document Revision 03)