We’re dedicated to helping you BUILD A BETTER POOL. Whether you have questions, need help with our products, or require technical support, our team is here to help!
Got a question?
For any questions, feedback, or support, simply fill out our contact form. Our friendly team will respond as soon as possible.
If you wish to submit a warranty claim please complete our online Warranty Form.
Phone
0481 875 870
Email
hello@aquea.com.au
Frequently Asked Questions
Looking for something? Browse our frequently asked questions for quick answers about AQUEA services, products and support.
Ordering, Accounts & Pricing
I am a pool owner – Can I purchase AQUEA products directly from you?
We are a trade-only business and do not sell directly to the public. To find an authorised reseller near you, use our convenient Find a Stockist tool.
Where are AQUEA located?
AQUEA operates warehouses in Melbourne and Brisbane, supported by a network of distribution partners across Australia and New Zealand. To locate your nearest authorised reseller, use our easy-to-use Find a Stockist tool.
How do I apply for a trade or business account?
To request an account application form, please complete our online Support Contact Form. Kindly note that we are a trade-only business, and account terms are offered at our discretion.
How do I place an order?
Use our convenient Find a Stockist tool to locate your nearest authorised stockist. If there isn’t a suitable option nearby, please contact us by phone or through our Support Contact Form — our team will be happy to assist with your enquiry.
Do you offer trade pricing?
Yes, trade pricing is available for pool/landscaping/construction professionals with ABN or equivalent.
Shipping & Delivery – Direct from AQUEA
Please note: The following information applies only to orders shipped directly from AQUEA warehouses. For all other shipping enquiries, please contact your preferred stockist directly.
Do you charge for shipping & delivery?
Yes. For a delivery estimate, please contact our team by phone or email us at orders@aquea.com.au. Some orders may qualify for free delivery, depending on the total order value.
What are your delivery options and timeframes?
Orders are usually dispatched within 24-48 working hours from our warehouses. Delivery timeframe is dependent on location but is usually 2-7 working days.
Do you offer same-day or direct-to-site delivery?
For urgent orders, we may be able to arrange express delivery to site, depending on the order time, quantity, and delivery location. Please contact our team by phone if you require this service.
Can I track my order?
Yes, you will receive a confirmation email once your order has been dispatched. This email should include your tracking details so you can monitor the delivery progress.
Do you deliver to regional or remote areas?
Yes, we deliver to most regional areas across Australia. If you require delivery to a particularly remote location, please contact us by phone or via our Support Contact Form so our team can confirm availability.
Product Information
Where can I find technical specifications or datasheets?
Comprehensive product information is available via Trade Support or applicable Product pages of this website
Are your products compliant with local building codes or standards?
Yes, all AQUEA products are proudly designed by our team in Australia and comply with all relevant regulations and standards.
Do you offer custom sizes or finishes?
Unfortunately, we can only supply product sizes and colours/finishes as listed on this website.
Warranty
What is AQUEA’s standard warranty policy?
AQUEA’s standard Australian warranty policy can be found here.
What is your warranty period?
V-LOCK® Lids are covered by a 5-year warranty against defects in materials and workmanship from the date of purchase.
All other AQUEA products include a 12-month warranty under the same terms. All warranties are subject to the terms, conditions, exclusions, and limitations outlined in the official AQUEA Warranty Policy.
How make a warranty claim?
Please complete our online Warranty Claim Form, and our team will respond promptly to assist you.
Support & Services
Do you offer installation or pool construction services?
No, we are a product supplier only and do not provide installation or servicing.
Can I speak with a product specialist or sales rep?
Yes. Please contact us via telephone or our online Support Contact Form so our team can help with your enquiry.
Where can I find maintenance or care instructions?
For additional information on product use and care, please download the Installation & Care Guide available on the relevant product page of this website.
Warranty Policy & Claims
AQUEA (AQUEA Pty. Ltd.) warrants that, subject to the exclusions and limitations below, its products will be free from defects in materials and workmanship for a minimum period of 12 MONTHS from the date of purchase. Please read our Warranty Policy prior to filling out the Warranty Claims form below.
